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Use Your Plan: Troubleshooting
Problem #2: It's too soon to refill the prescription
Another common reason you may have trouble refilling a prescription is that it's too soon. Most plans don't allow early refills. For example, a prescription for a month's worth of pills can't be refilled after only two weeks. Sometimes, however, health plans make exceptions for people who are about to go on a long trip or have other reasons they need an early refill. You can find out about your early refill options by calling the member services number on the back of your ID card.
| Problem 1
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ID Card: The information the pharmacy has about your insurance doesn't match what is on your pharmacy benefit ID card. |
| Problem 2
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Refill: It's too soon to refill the prescription. |
| Problem 3
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Drug Interaction: The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have. |
| Problem 4
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Prior Approval: Prior authorization is required. |
| Problem 5
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No Payment: Your health plan does not pay for the medicine you were prescribed. |
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