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Use Your Plan: Troubleshooting
Problem #3:The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have.
Another possibility is that the medicine you are requesting may have been flagged as potentially harmful when it is used with another medication you're taking, or because of another medical condition you have. This is called a contraindication. If this is the reason your health insurance plan won't pay for the medicine, don't pay for it yourself! If the pharmacist hasn't already done so, contact your doctor immediately to make sure that he or she knows about the potential contraindication. Your doctor may want you to take that medicine anyway, but it's best to double check.
| Problem 1
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ID Card: The information the pharmacy has about your insurance doesn't match what is on your pharmacy benefit ID card. |
| Problem 2
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Refill: It's too soon to refill the prescription. |
| Problem 3
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Drug Interaction: The medicine was flagged because it may react badly with another medication you're taking or because of another medical condition you have. |
| Problem 4
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Prior Approval: Prior authorization is required. |
| Problem 5
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No Payment: Your health plan does not pay for the medicine you were prescribed. |
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